How We Rate Casinos
At thatsmy.pet, we evaluate PayID casinos using a comprehensive methodology to help Australian players find trustworthy, fair, and enjoyable gaming platforms. Our ratings are based on independent research and player feedback.
1. Licensing & Regulation
We prioritize casinos with valid gaming licenses from recognised authorities. Our evaluation considers:
- Malta Gaming Authority (MGA) licensing
- UK Gambling Commission (UKGC) certification
- Curaçao eGaming licenses
- Australian local gaming permits and compliance with state regulations
- License verification and regulatory history
- Transparency in regulatory documentation
2. Game Selection & Software Providers
We assess the variety and quality of gaming options available:
- Diversity of slot games from reputable providers
- Live casino offerings (blackjack, roulette, baccarat)
- Table games and specialty games
- Partnerships with leading software developers (Microgaming, Pragmatic Play, Evolution, etc.)
- Game fairness and RTP (Return to Player) percentages
- Regular game library updates and new releases
3. Bonus Terms & Wagering Requirements
We examine bonus offerings and their associated conditions:
- Transparency of Terms & Conditions
- Rollover and wagering requirements clarity
- Maximum cashout limits on bonuses
- Bonus eligibility for Australian players
- Fairness of promotional terms
- Restrictions on bonus games and bet limits
4. Payment Methods & Withdrawal Speed
We evaluate the casino's payment infrastructure and efficiency:
- PayID availability and integration
- Cryptocurrency payment options
- E-wallet support (PayPal, Skrill, Neteller)
- Direct bank transfers and local payment methods
- Average withdrawal processing times
- Deposit and withdrawal limits
- Transaction fees and transparency
5. Customer Support
We assess the quality and availability of customer assistance:
- 24/7 live chat availability
- Email support response times
- Phone support for Australian players
- Support team knowledge and professionalism
- FAQ and help centre resources
- Multi-language support options
6. Mobile Experience
We evaluate the casino's mobile platform performance:
- Responsive website design across devices
- Availability of dedicated iOS and Android apps
- App stability and user interface quality
- Game performance on mobile devices
- Mobile-specific features and optimisation
- Loading speeds and navigation ease
7. Responsible Gaming Tools
We prioritize casinos committed to player protection:
- Deposit limit settings
- Loss limit controls
- Session time limits
- Self-exclusion options
- Cooling-off period availability
- Links to support organisations (Gambling Help Online, Gamblers Anonymous)
- Age verification and identity checks
8. Our Rating Scale
We use a 1-10 scoring system to provide clear, at-a-glance casino ratings:
- 9-10 (Excellent): Premium casinos meeting all criteria with exceptional standards. Highly recommended for Australian players.
- 7-8 (Good): Solid casinos with strong licensing, good game selection, and reliable service. Recommended with confidence.
- 5-6 (Average): Acceptable casinos meeting basic standards but with some limitations in features or transparency. Proceed with caution.
- 3-4 (Poor): Casinos with significant concerns regarding licensing, customer service, or terms. Not recommended.
- 1-2 (Unacceptable): Unlicensed, unreliable, or unsafe casinos. Strongly discouraged.
Note: Our ratings are updated regularly to reflect changes in casino operations, player feedback, and regulatory compliance. Please gamble responsibly and only use licensed, regulated platforms.